Are you experiencing issues when trying to add Showmax to your DStv Account?
Take a look at How do I add my Showmax subscription to my DStv Account for details on the steps or read on for more information on what to do if you get an error message.
Something went wrong
Retry payment in private browsing mode
If you're seeing a Something went wrong error message, try using a different browser or opening your current browser in incognito mode. Here are the instructions for using incognito mode in the browsers we support:
Browse Chrome privately in Incognito mode
How to use Private browsing in Firefox
Browse InPrivate in Microsoft Edge
Turn on Safari Private Browsing
Sign out of your Showmax account
Sometimes simply signing out and signing back in can resolve a variety of issues. Follow the instructions below to sign out of your Showmax Account:
- In the Showmax app’s homepage, click on your avatar
- Click on the Account button and go to Settings.
- Select Sign Out at the bottom of the screen.
- Wait a few minutes and sign back in.
Showmax account already linked
If you've received an error message during sign up, saying you already have a Showmax Account, please Contact Us and a customer service agent will investigate the issue.
If your experience any other issue when adding Showmax to your DStv Account, please Contact Us, making sure you have this information at hand:
- DStv Customer Number
- Showmax Email Address