Help Centre

Troubleshooting video issues on Showmax


Are you experiencing buffering or playback issues whilst streaming a title from either Showmax.com or the Showmax app?
Follow the troubleshooting steps below to try to resolve the issue:  

Check you're using a supported device

See a list of devices which support Showmax.

Play other titles 

If a TV show or film you’re streaming is not working correctly, try playing other titles. If they play fine, chances are there is an issue with that asset. Please Contact Us, and we will report it to our technical teams.

Check the Showmax Service Status page 

If the video issue is affecting other Showmax content, we may be experiencing a service issue. Check our Service Status page; if a known widespread issue affects sound, we'll post it there. 

Check your internet connection 

Take a look at How fast does my Internet need to be to use Showmax? for more information on speed requirements, and tips on how to improve your internet speed.

Check your set up

Take a look at How do I get the best video quality when watching Showmax? for tips on how to experience Showmax in Full HD.

Restart your device  

Sometimes a simple device restart can resolve a variety of issues. 

Check for Updates

Ensure your Showmax app, Internet browser and device operating system are up-to-date. 


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