What do Showmax error codes mean?

There is an issue with your login credentials.

Try signing into Showmax again.

 

If you're having problems signing in, try following the troubleshooting steps in Troubleshooting sign in issues.

You can't access Showmax from your device.

Make sure you're trying to access Showmax from one of the What devices support Showmax?.

You can't access Showmax from your location.

You are using a VPN to try and stream or download Showmax content.

VPNs aren't supported on Showmax right now. This means you would have to turn them off to access Showmax content. 

 

Make sure that any DNS or VPN services (e.g. UnoTelly) or data compression proxy services (e.g. Google Data Saver) are disabled.

 

For more troubleshooting steps, take a look at I get an error saying Showmax cannot be accessed through proxy or unblocking services.

You are trying to play or download something, and our system has detected that you're using more devices than allowed at the same time. 

Check What is the difference between All Devices and Mobile only plans for more information.

You cannot watch the content because it has been restricted by parental controls. 

Enter your Profile PIN to access the content.

 

If you've forgotten your Profile PIN and need to reset it, try following the instructions in I've forgotten my Profile PIN.

Something went wrong with Showmax.

If you're using the Showmax app, try following the troubleshooting steps in My Showmax app isn't working.

 

If you're using Showmax.com, try following the troubleshooting steps in Showmax.com isn't working.

Your web browser is using an older version that is no longer supported. 

 

Try updating your browser version or switching to Google Chrome.  

 

For more information, try following the steps in Showmax.com isn't working.