If you are having trouble streaming content on Showmax.com, here are some troubleshooting tips to help you resolve the issue.
If you’re having problems with video playback or buffering, take a look at Troubleshooting video issues on Showmax.
If you’re having problems with sound, take a look at Troubleshooting sound issues on Showmax.
If you’re seeing errors related to your country or location, take a look at I get an error saying Showmax is unavailable in my country.
If that doesn’t help, try the below steps to help get you back to streaming your favourite content:
Sign out of your Showmax account
Sometimes simply signing out and signing back in can resolve a variety of issues. Follow the instructions below to sign out of your Showmax account:
- From your watch page, go to Account via the top-right menu bar.
- Once in your Account, click on the profile icon in the top-right menu bar.
- Choose Sign out from the drop-down menu.
- Wait a few minutes and sign back in.
Check JavaScript in enabled
JavaScript needs to be enabled on your web browser in order for you to watch content on Showmax.com. For instructions on how to do this, take a look at How do I enable JavaScript?
Switch your browser
Try streaming from a different browser or in Incognito mode.
Here are the instructions for using incognito mode in the browsers we support:
- Browse Chrome privately in Incognito mode
- How to use Private browsing in Firefox
- Browse InPrivate in Microsoft Edge
- Turn on Safari Private Browsing
Clear your cache and cookies
Clearing your browsing data often helps resolve issues. Official instructions, depending on your browser, are below:
- View and delete browser history in Microsoft Edge
- Clear cache & cookies in Chrome
- How to clear the Firefox cache
- Clear the history, cache and cookies from Safari on your iPhone, iPad or iPod touch
Check for Updates
Ensure you device operating system and your Internet browser is up to date. Check your manufacturer’s instructions for details on how to update your device operating system. Select one of the official guides below to learn how to check what version of your browser you have: