Showmax aims to support as many devices as possible. However, with new technology being released all the time, it isn’t always possible to continue supporting some older phones and tablets. If you have recently received a message that your device will be or is no longer compatible with Showmax, try:
- Making sure you have the latest version of the Showmax app
- Installing newest version of the operating system available for your device
Android
Google uses a digital rights management (DRM) platform to help combat piracy. If your device supports only Widevine Classic DRM, you won’t be able to stream or download content on that device from 31 July 2019, as Widevine Classic is being decommissioned. To check, go to Menu > About > Supported DRMs, and see if only Widevine Classic is listed.
Apple
If your iOS version is earlier than 12.0, you won’t be able to download content on Showmax. However, you will still be able to stream content, even after 31 July 2019.