Help Centre

Troubleshooting sign in issues


Having trouble signing in to Showmax? Take a look at How do I sign in to Showmax? for details on the steps or follow the troubleshooting steps below to try to get you back into your Account:

 

Check you finished signing up

If you started signing up for Showmax, but didn't complete all of the steps or didn't receive email confirmation from us, you may need to finish signing up before you can sign in.  For more support on signing up, take a look at Troubleshooting issues when signing up to Showmax.

 

Check you're using a supported device

Take a look at Which devices support Showmax? to check your device is compatible with Showmax and for device-specific support.

 

Verify your email address and mobile number

If you can sign in on Showmax.com, but not on the Showmax app, you may need to verify your email address or mobile number.

 

Check your Account credentials

Typos happen! Double check you've entered your email address or mobile number, and password correctly.

If you still can't sign in, try resetting your password or signing in using your mobile number instead of your email address, or if you can't remember your credentials, take a look at How do I find a lost Showmax Account? 

If you suspect there was a typo in your email address or mobile number when you signed up, please Contact Us and we will assist you further. 


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