Account & Billing

What are the refund criteria for my Showmax subscription?

Below are some of the criteria that may qualify you for a refund for your Showmax plan:
 
<ul><li>Showmax billed you incorrectly, for example:
<ul><li>Double billing.</li><li>Billing incorrect amounts.</li><li>Billing on incorrect dates.</li><li>Billing without providing a subscription.</li></ul>
</li><li>If you can prove that you cancelled or requested a cancellation on time, and it was not actioned, and that there has also not been any viewing on the account.</li><li>You qualified for a promo based on the promo criteria, but didn’t get that promo.</li></ul>
 
To learn how to request a refund, take a look at <a href="https://www.showmax.com/help/article/what-is-the-refund-request-process" title="What is the refund request process?" target="_blank">What is the refund request process?</a>

What is the refund request process?

How do I switch between Showmax plans?

How do I cancel my Showmax subscription?

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