Showmax content is available in Full HD (1080p). Our adaptive streaming technology means you should get the best quality available for your connection speed and device automatically, but if things don't look as good as they should, then try following the below troubleshooting steps.
Check your network
Showmax automatically adapts to the speed of your internet connection, to make sure you can keep watching. Content may stream at a lower quality on slow or unstable internet connections.
For more information on network requirements, take a look at How fast does my Internet need to be to use Showmax?
Check your devices
To get the best quality available, all the hardware you're using has to support it. This means that as well as your device, all accessories (e.g. HDMI cables, connected displays and monitors, and anything else in between) must also be DRM and HDCP compatible.
For more information on device requirements, take a look at What are the HDCP requirements for my device?
Check your Data Settings
Showmax helps you to stay in control of your data usage by changing the streaming quality. If things don't look right, try increasing the streaming quality in your Account.
For more information on how to change your streaming quality, take a look at How do I manage my streaming data settings?