Can I limit the amount of data I use watching Showmax?

I was charged after cancelling Showmax

I get an error saying Showmax is unavailable in my country

Troubleshooting sign in issues

How do I find a lost Showmax Account?

My Showmax app isn’t working

Troubleshooting issues when signing up to Showmax

How do I enable JavaScript?

Why is Showmax Premier League content not available on my Smart TV?

I get an error saying Showmax cannot be accessed through proxy or unblocking services

How do I sign out of Showmax?

Troubleshooting issues adding Showmax to my DStv Account

How fast does my Internet need to be to use Showmax?

Troubleshooting issues using vouchers and promo codes

Showmax.com isn’t working

Troubleshooting video issues on Showmax

Troubleshooting sound issues on Showmax

How do I submit feedback about Showmax product features?

How do I report missing content to Showmax?

How do I fix a typo in my Showmax mobile number?

Troubleshooting issues downloading the Showmax app

Why are Showmax data consumption settings changing?

How do I sign in using my mobile number?

Troubleshooting subtitle issues on Showmax

What do Showmax error codes mean?

How do I manage my download data settings?

How do I fix a typo in my Showmax email address?

What should I do if I received an email saying my Showmax account information has been updated?

Troubleshooting password reset issues

What should I do if my payment method has been declined?

What are High-bandwidth Digital Content Protection (HDCP) and Digital Rights Management (DRM)?

Why did I receive a message that my mobile device will no longer be compatible with the Showmax app?

Why can't I stream higher than 1080p?

How do I manage my streaming data setting?

How do I get the best video quality when watching Showmax?

What to do if you've received an email saying there was a problem with payment

Will I lose my downloads if I update my app?

Can I minimize or close the Showmax app in the middle of a download?

What happens to my downloads if I uninstall the Showmax app?

I’ve downloaded content but don’t see it in the Download Manager

What happens if I lose internet connection in the middle of a download?

Is there a limit to how much I watch?

Why does playback stop when connecting an external display?

I can't find the Showmax app on my Smart TV

How do I update my Smart TV's firmware?

What are the HDCP and DRM requirements for my device?

Why does the Showmax app for Android request permission to access my Android device's microphone?

Terms and Conditions

Privacy Policy

Cookie Preferences

PAIA

Licence Agreement

Website Terms

Privacy Portal

Help

Sign In

Get Started

Manage Profiles

Account

Sign Out

Watch Showmax

Facebook

TikTok

Threads

Instagram

YouTube

Page not found

We located an account that matches your information:

We found a match

Next steps

There was an error with your search. Try again, or get in touch and we can have a look for you.

Sorry, something went wrong

Please share your name and the payment info you used for Showmax so we can look up your account.

Find your account

On your card statement, after 'Showmax',  you'll see a 5-character billing descriptor next to the item you have been charged for. For example: 'Showmax 3BY4F'.

How do I find my billing descriptor?

If you think you might have signed up with a different name or payment card, try searching again. Otherwise, get in touch and we can have a look for you.

We couldn't find a match

Still can't find it? Try our account finder

Did you find this helpful?

We'll use your feedback to improve our site. If you need more help, feel free to contact us.

Why wasn't this article helpful?

Technical checks

Showmax Community

Get in touch

Help Centre

Help Home

showmax.com

Send us a message

Send us a message at any time. We aim to get back to you within 24 hours.

Have you checked the 

 to see if other customers can help? Available 24-7.

Contact Us

We use cookies to give you a better service e.g. showing relevant tailored adverts to you across all Showmax services and platforms. By using this website or closing this message you agree to 

Oops! Something went wrong.

You can cancel, buy and restart Showmax Passes in My Account.

Sign in to your Showmax account to cancel or pause your Showmax Passes.

Cancel TV Passes

NOW Broadband customers can get in touch anytime between 8am-11pm.

Want to talk about broadband? Get in touch between 8am-8pm. Sign in for more info.

Slow broadband? Bad phone line? Check your network status and find out how to fix your line.

Sign in to your Showmax account to check your network status and find out how to fix your line.

1000+ answers to common issues from other Showmax customers. Available 24/7.

How to get in touch

What would you like to talk to us about?

Only available for NOW Broadband customers. Find out more about broadband with Showmax.

Experiencing a problem with your Showmax? Click here to find out more

Don't see your issue here?

There are currently no issues reported. If you are experiencing an issue please feel free to get in touch.

Current Issues

Recently Fixed

We might not know about it yet. Get in touch to let us know the details, and we'll look into it as soon as possible.

Login to subscribe to email updates about this incident

Email Updates

Choose an option to get in touch about accessibility issues. Available 9am-10pm, 7 days a week.

Help Centre

Fix a Problem

Streaming issues

Payment issues

Error codes

Account issues

Content issues

Download issues