How do I change my password?

Follow these steps if you lost access to your Showmax account: 

 

Go to showmax.com/forgot. 

 

1. Enter the email address linked to your Showmax account.
2. Follow the instructions in the email you receive to set a new password.
3. Check your junk mail if you don’t find the email in your inbox.  

Please note the link will only be valid for 3 hours after request. 

 

Once you receive the email, click on "Reset password" and save your new password.  

 

If you did not receive the password reset link, click the ‘Resend’ button. 

 

Follow these steps if you can access your Showmax account and want to change your password:

 

1. Sign in to your Showmax account.
2. Go to 'Settings' and select 'Reset Password'.
3. Check your email for instructions on how to reset your password.
4. Follow the instructions in the email to reset your password and save it. 

 
Tips for a strong password  

Here are some tips for creating a strong password: 

 

1. Make your password at least 10 characters long.
2. Use a combination of letters, numbers, upper case, and special characters.
3. Avoid personal information and real names.
4. Remember, the more random your password is, the stronger it will be. 

 

If you need further assistance with signing in, please contact us. 

 

Alternatively contact us on our support platforms.